Effective Date: 01/08/2026

By booking an appointment with Somatic Archives, you agree to the following Terms of Service.

1. Booking

Appointments must be booked in advance through our approved booking system or directly with us.

A valid payment method is required to secure your appointment. By booking, you authorise us to charge the payment method provided in accordance with our cancellation policy where applicable.

2. Cancellation Policy

Life happens — we totally get it. If you need to cancel or reschedule your appointment, we just ask for 48 hours' notice.

If you let us know 48 hours or more before your appointment, there's no cancellation fee. You can cancel through your booking account or by contacting us via email, Instagram DM, text message or WhatsApp. If it's outside our opening hours, don't worry — just send us a message. As long as it's timestamped at least 48 hours before your appointment, you're all good.

If you cancel with less than 48 hours' notice, 50% of your treatment cost will be charged to the payment method provided when booking as a late cancellation fee.

If you do not attend your appointment without letting us know, 100% of the treatment cost will be charged to the payment method provided when booking.

That said, we always like to help where we can. If you need to cancel late, we'll do our best to fill your appointment by sharing the available slot on our Instagram Stories. If we're able to rebook your appointment, the late cancellation fee will be waived, and no charge will be made to your payment method.

If you're feeling unwell, please don't come to your appointment. We kindly ask you to stay home if you have symptoms of a contagious illness or any bacterial, viral or fungal skin infection. If you arrive displaying symptoms, we may need to refuse treatment to protect everyone in the studio, and the usual cancellation policy will apply.

By booking an appointment, you confirm that you have read and agree to this cancellation policy. We're a small independent business, and every appointment is time set aside just for you. These policies help keep the studio running smoothly and ensure we can continue providing the best possible experience for every client.

Thanks so much for understanding and supporting what we do — we really appreciate it.

3. Refund Policy

We do not offer refunds for massage therapy treatments, gift vouchers or completed services, except where required by applicable consumer law.

Please ensure you are available to attend your appointment before booking.

4. Late Arrival

To help you settle in before your appointment, we recommend arriving around five minutes early. This gives you time to unwind, enjoy a refreshment, and use the facilities before your treatment begins.

If you arrive after your scheduled appointment time, your treatment may need to be shortened so that we can remain on schedule for clients booked after you. The full cost of your appointment will still be payable.

Your therapist will make every effort to provide the best possible treatment within the remaining time, although certain parts of the treatment may need to be adjusted or omitted.

5. Health & Medical Information

Clients are responsible for providing accurate and up-to-date information regarding their health, medical conditions, injuries, allergies, medications, pregnancy, or any other circumstances that may affect treatment.

We reserve the right to refuse or modify treatment if we believe it is unsafe or unsuitable.

6. Right to Refuse Service

We reserve the right to refuse or discontinue treatment where:

• A client's health makes treatment inappropriate.

• Inappropriate, abusive, threatening, or sexual behaviour occurs.

• A client appears to be under the influence of alcohol or drugs.

In these situations, the appointment may be terminated immediately without refund.

7. Professional Boundaries

Massage therapy is strictly professional and therapeutic. Any inappropriate conduct or requests will result in the immediate termination of the session without refund and may result in refusal of future bookings.

8. Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash unless required by law. Expiry dates, where applicable, will be stated on the voucher.

9. Liability

While every reasonable care is taken, clients receive treatment at their own risk. Our liability is limited to the maximum extent permitted by applicable law.

10. Privacy

Personal information is collected solely for booking, treatment, and communication purposes and is handled in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be available on our website or upon request.

By booking or attending an appointment, you acknowledge that you have read and agree to these Terms of Service.